A good relationship with your customers simply means a good support service.
Our assistance service it’s provided in several ways according to different specific needs:
Customer Service
A young and dynamic staff of expert technicians is available to our customers
to answer partners’ questions on the phone and give useful tips for a proper use of our products. Make sure you have registered your newly purchased license and/or to be in possession of a valid maintenance contract click here to ask for more information.
+39 051 826336
It’s possible to contact our support service sending a direct email to the address below that will automatically create a support request thanks to our integration with JIRA Ticketing system (*service is subject to the possession of a license covered by warranty or with a maintenance contract active)
support@optima.it
Remote assistance
A dedicated service through which our techinician can remotely connect with your desktop to evaluate and quickly solve problems that are difficult to manage on the phone. To access this service you need a PC with an Internet connection, Windows XP or later versions and a software, that requires no installation, that can be downloaded by clicking on the icon shown here.
This special assistance service is reserved for our subscriber customers or accessible for a fee.
Ask our sales department for a quote sales@optima.it
